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Account Manager

Named one of the Best Places to Work in 2015, Certify is disrupting the world of expense management with a simple and innovative cloud-based solution that’s scalable for companies of every size and industry. We offer all the energy and opportunity of a startup, plus the strength and stability of a revenue positive industry leader. For professionals in technical, sales, marketing or administrative roles, Certify is the place to bring your talents and truly love what you do for a lifetime.

The Account Manager (AM) is responsible for ensuring the post-sales success of a portfolio of Certify’s customers. As an AM, you will be responsible for driving customer adoption and success by providing usage/adoption recommendations, performing Business Reviews and delivering an industry leading customer experience.

Responsibilities:

  • As the Account Manager, you own ultimate responsibility for the customer’s retention and expansion success.
  • Develop and maintain long-term relationships from the C-Level down to achieve customer happiness.
  • Educate, present and upsell Certify’s additional products to customers.
  • Maintain accurate and current records of customer information in Salesforce.
  • Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution.
  • Deliver an industry leading customer experience.

Required Skills:

  • BA/BS degree preferred
  • Prior Account Management experience preferred
  • Great people skills and an outgoing personality
  • Experience with account portfolio planning and prioritization preferred
  • Excellent written and oral communication skills
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Experience with Salesforce a plus
  • Proficiency with Excel, Word, PowerPoint
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