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Customer Support Expert

Named one of the Best Places to Work in 2015 & 2016, Certify is disrupting the world of expense management with a simple and innovative cloud-based solution that’s scalable for companies of every size and industry. We offer all the energy and opportunity of a startup, plus the strength and stability of a revenue positive industry leader. For professionals in technical, sales, marketing or administrative roles, Certify is the place to bring your talents and truly love what you do for a lifetime.

With continued growth year-over-year, Certify is looking to add Customer Support Experts to our award winning Customer Happiness Team for our second shift (12:00 noon - 9:00 pm PST). The Customer Support Expert is a team player and believes in the success of working in a team environment.

If you are looking to join a growing software company, and have a strong customer support orientation, positive phone personality, and excellent written/email communication skills, then we would love to speak with you.

Responsibilities:

  • Answering incoming support calls
  • Responding to incoming support e-mails in a timely and knowledgeable manner
  • Create, track, and maintain support cases using Zendesk
  • Escalate appropriate support requests to the proper resource when applicable
  • Assist other team members with support questions
  • Experience in SaaS is highly desirable

Required Skills:

  • 1-3 years of inbound customer support experience required
  • Excellent verbal and written communication skills
  • Strong PC skills including MS Office, Outlook
  • Ability to remain organized while multi-tasking
  • Patient, calm and pleasant demeanor with customers and co-workers
  • Eagerness to learn and grow in a fast-growing company
  • Required hours are Monday - Friday from 12:00 noon - 9:00 pm PST
  • Bachelor’s degree preferred, but not required.  
  • Experience using Zendesk.com is preferred

 

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